FAQ
Questions,
answered.
Not here? Message us — a person replies.
Ordering
How do bundles work?
One line in your cart at the bundle price. Each item still arrives in its own box.
How can I pay?
Cards and the methods shown at checkout, on a secure hosted page. Card details never touch this site.
Can I cancel an order?
Change or cancel until it ships. Email info@novamedlife.com with your order number.
Can I return an item?
Temperature-sensitive products can’t be resold, so sales are final — except damaged, wrong or missing items, which we replace.
Delivery
How do bundles work?
One line in your cart at the bundle price. Each item still arrives in its own box.
How can I pay?
Cards and the methods shown at checkout, on a secure hosted page. Card details never touch this site.
Can I cancel an order?
Change or cancel until it ships. Email info@novamedlife.com with your order number.
Can I return an item?
Temperature-sensitive products can’t be resold, so sales are final — except damaged, wrong or missing items, which we replace.
The pens
How do bundles work?
One line in your cart at the bundle price. Each item still arrives in its own box.
How can I pay?
Cards and the methods shown at checkout, on a secure hosted page. Card details never touch this site.
Can I cancel an order?
Change or cancel until it ships. Email info@novamedlife.com with your order number.
Can I return an item?
Temperature-sensitive products can’t be resold, so sales are final — except damaged, wrong or missing items, which we replace.
Documentation
How do bundles work?
One line in your cart at the bundle price. Each item still arrives in its own box.
How can I pay?
Cards and the methods shown at checkout, on a secure hosted page. Card details never touch this site.
Can I cancel an order?
Change or cancel until it ships. Email info@novamedlife.com with your order number.
Can I return an item?
Temperature-sensitive products can’t be resold, so sales are final — except damaged, wrong or missing items, which we replace.
Still unsure?
Email info@novamedlife.com. Email answered within one working day.